Frequently Asked Questions

1. Why Buy From Online-Dreams Store?

We believe there are several key reasons why you should place your order with Online-Dreams.com.

We offer Low Prices and quick delivery.
We stock what we sell, and our whole seller is one of the largest suppliers in USA.
When you call, you speak to a real person who has profound knowledge on our products.
We offer fast shipping and top notch customer service. (We don't just say it, we do it!).
We have helped over 10,000 satisfied customers who come back to us time and time again.

2. How fast will my package be shipped?

We ship 99% of all orders within 24 business hours. If your order is held, it is due to a problem with the payment issue, the shipping address or for some other unforeseen reason.

PLEASE NOTE WE ARE CLOSED ON WEEKENDS. Times above are business days only, Monday thru Friday.

If you order ground shipping, your package will get to you with 2-5 days unless otherwise stated. This depends on how close you are to our warehouse.

3. What are my Shipping options?

Shipping and Handling are calculated by weight of the product you are purchasing. Upon checkout, and throughout the ordering process, the shipping rates will/can be quoted to you. Upon checkout, your shipping rate will be quoted automatically.

Online-Dreams ships via USPS and UPS. First Class Mail and Priority Mail are available for very light merchandise.

4. What are my payment options?

We accept credit cards, pay pal (more info below). Credit cards accepted are: Visa, and MasterCard.

WE ASK THAT YOU PROVIDE THE CORRECT BILLING ADDRESS TO YOUR CREDIT CARD OR YOUR ORDER MAY BE DELAYED DUE TO SECURITY ISSUES.

Online-dreams.com does not accept Money orders and check via regular mail. PayPal provides a centralized method to pay by credit card or any bank account, through a secure and independent party. PayPal simply pays online-dreams.com for your purchase. You control how much money is in your PayPal account.

To pay for your online-dreams.com order with PayPal, you must first establish a PayPal account. Once established, you can deposit funds into this account from your credit card or from your checking account. Once the funds are in your account, you can place your order on our website.

To establish a PayPal account, visit paypal.com, and click on the link which says "Sign up for your FREE PayPal Account". If you need additional assistance, you can contact PayPal's Customer Service by phone at 1-888-221-1161.

5. Do you accept INTERNATIONAL ORDERS?

Yes, Online-dreams.com accepts international orders.

6. Quality Standards

Online-dreams sell only the best quality products. We are proven in the market to provide the highest quality pc video, home design software, and learning language and business software at the lowest prices.

If you find lower prices somewhere else, you need to ask yourself:

What is the quality level of product am I getting?
What is the experience of the staff and company?
Are customer service reps available to answer questions?

In each of these areas you will find online-dreams.com excels. Our customer service reps are here to answer any question and can clearly communicate. Our quality is unsurpassed and is not compromised for any reason.
If the price seems too low, it is probably not the same quality product.

online-dreams.com has a large staff to service your needs. We are here to stay and provide the best products at the lowest pricing possible.

7. Do you ever restock items that are sold out?

Yes, we do everything possible to continue to restock our items, however, because some of our products are close-outs, we recommend that you take immediate advantage of our great deals and place your order without delay.

8. How do I Return a Product?

First you will need to send an email to sales@online-dreams.com to inform us of the return. We will then give you instructions that are required to include with your return shipment.

9. Are credit card transactions on Online-dreams.com safe?

Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Online-dreams use Worldpay method that use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's browser.

10. What is your warranty policy?

Online-dreams provides a 30-day money-back guarantee on all products, provided packets are not opened.

11. Why would an item be out of stock when it still appears on your site?

Because of the great values we offer, many of our products sell out very quickly. In addition, because many of our products are 'close-outs,' when they are gone they are gone.

We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand—particularly since thousands of people visit our online store everyday. To avoid missing out on our featured items, we encourage you to act quickly.

12. Why would my card be declined if there are sufficient funds in my account?

In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company.

If the billing address on your online-dreams.com account differs from the billing address on your bank's records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information. Additionally, we do not have the capability to validate funds on cards issued by foreign banks.

13. Can I cancel my order?

If you would like to cancel your order; you need to please call us as soon as possible.

14. Can I send this item to another address?

If you are not a previous customer, we do prefer to only send this to the billing address that is on the card. If the shipping is different from the billing, you will be emailed and your order could be delayed.

15. Do I have to send it to the billing address that is registered to my Credit Card?

If you are not a previous customer, we do prefer that you send it to the billing address that is registered to the credit card. This is our only security for the transaction. And it secures that the card holder is the person placing the order

16. What happens if I do not get an answer to my email?

If you do not receive an answer to your email, please give us a call +46-18 46 82 93.

17. Can I change my order?

If you do have to change your order, you need to call us ASAP. If you do email us, your order my not be changed before it is shipped. +4618468293

		Frequently Asked Questions 1. Why Buy From Online-Dreams Store? We believe there are several key reasons why you should place your order with Online-Dreams.com. We offer Low Prices and quick delivery. We stock what we sell, and our whole seller is one of the largest suppliers in USA. When you call, you speak to a real person who has profound knowledge on our products. We offer fast shipping and top notch customer service. (We don't just say it, we do it!). We have helped over 10,000 satisfied customers who come back to us time and time again. 2. How fast will my package be shipped? We ship 99% of all orders within 24 business hours. If your order is held, it is due to a problem with the payment issue, the shipping address or for some other unforeseen reason. PLEASE NOTE WE ARE CLOSED ON WEEKENDS. Times above are business days only, Monday thru Friday. If you order ground shipping, your package will get to you with 2-5 days unless otherwise stated. This depends on how close you are to our warehouse. 3. What are my Shipping options? Shipping and Handling are calculated by weight of the product you are purchasing. Upon checkout, and throughout the ordering process, the shipping rates will/can be quoted to you. Upon checkout, your shipping rate will be quoted automatically. Online-Dreams ships via USPS and UPS. First Class Mail and Priority Mail are available for very light merchandise. 4. What are my payment options? We accept credit cards, pay pal (more info below). Credit cards accepted are: Visa, and MasterCard. WE ASK THAT YOU PROVIDE THE CORRECT BILLING ADDRESS TO YOUR CREDIT CARD OR YOUR ORDER MAY BE DELAYED DUE TO SECURITY ISSUES. Online-dreams.com does not accept Money orders and check via regular mail. PayPal provides a centralized method to pay by credit card or any bank account, through a secure and independent party. PayPal simply pays online-dreams.com for your purchase. You control how much money is in your PayPal account. To pay for your online-dreams.com order with PayPal, you must first establish a PayPal account. Once established, you can deposit funds into this account from your credit card or from your checking account. Once the funds are in your account, you can place your order on our website. To establish a PayPal account, visit paypal.com, and click on the link which says "Sign up for your FREE PayPal Account". If you need additional assistance, you can contact PayPal's Customer Service by phone at 1-888-221-1161. 5. Do you accept INTERNATIONAL ORDERS? Yes, Online-dreams.com accepts international orders. 6. Quality Standards Online-dreams sell only the best quality products. We are proven in the market to provide the highest quality pc video, home design software, and learning language and business software at the lowest prices. If you find lower prices somewhere else, you need to ask yourself: What is the quality level of product am I getting? What is the experience of the staff and company? Are customer service reps available to answer questions? In each of these areas you will find online-dreams.com excels. Our customer service reps are here to answer any question and can clearly communicate. Our quality is unsurpassed and is not compromised for any reason. If the price seems too low, it is probably not the same quality product. online-dreams.com has a large staff to service your needs. We are here to stay and provide the best products at the lowest pricing possible. 7. Do you ever restock items that are sold out? Yes, we do everything possible to continue to restock our items, however, because some of our products are close-outs, we recommend that you take immediate advantage of our great deals and place your order without delay. 8. How do I Return a Product? First you will need to send an email to sales@online-dreams.com to inform us of the return. We will then give you instructions that are required to include with your return shipment. 9. Are credit card transactions on Online-dreams.com safe? Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Online-dreams use Worldpay method that use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's browser. 10. What is your warranty policy? Online-dreams provides a 30-day money-back guarantee on all products, provided packets are not opened. 11. Why would an item be out of stock when it still appears on your site? Because of the great values we offer, many of our products sell out very quickly. In addition, because many of our products are 'close-outs,' when they are gone they are gone. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand—particularly since thousands of people visit our online store everyday. To avoid missing out on our featured items, we encourage you to act quickly. 12. Why would my card be declined if there are sufficient funds in my account? In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your online-dreams.com account differs from the billing address on your bank's records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information. Additionally, we do not have the capability to validate funds on cards issued by foreign banks. 13. Can I cancel my order? If you would like to cancel your order; you need to please call us as soon as possible. 14. Can I send this item to another address? If you are not a previous customer, we do prefer to only send this to the billing address that is on the card. If the shipping is different from the billing, you will be emailed and your order could be delayed. 15. Do I have to send it to the billing address that is registered to my Credit Card? If you are not a previous customer, we do prefer that you send it to the billing address that is registered to the credit card. This is our only security for the transaction. And it secures that the card holder is the person placing the order 16. What happens if I do not get an answer to my email? If you do not receive an answer to your email, please give us a call +46-18 46 82 93. 17. Can I change my order? If you do have to change your order, you need to call us ASAP. If you do email us, your order my not be changed before it is shipped. +4618468293